Delete your
Volleybox app account
You can delete your Volleybox app account yourself, inside the app. If you cannot open the app, you can ask us by email. Both ways are below.
Delete it in the app
- 1Open the Volleybox app.
- 2Tap the Me tab at the bottom of the screen.
- 3Scroll down and tap “Delete my account”.
- 4Tap Delete to confirm.
That is all. The account is deleted right away. You do not need to email us first.
Ask us by email instead
Use this if you cannot open the app, or you have already signed out.
Email: hello@volleybox.ca
Subject: Delete my app account
Send it from: the email address on your account, so we know it is you.
Include: your 6-digit family code, if you have it. It helps us find the right account.
We delete the account as soon as we can and email you back when it is done.
What we delete
- Your app sign-in. The app stops knowing who you are.
- The link between your app sign-in and your family record.
- The push notification setup for your phone, so the app stops sending you notifications.
- Your way in to team chats in the app.
Your 6-digit family code is freed up, not used up. You can set the app up again later with the same code.
What we keep
- Your registrations.
- Your payments and receipts.
- Waivers you have signed.
We keep these because they are our business records. Messages you already sent to a team chat stay in that chat.
If you want those records removed as well, say so in your email to hello@volleybox.ca and a person will write back to you.
For everything else we collect and keep, read our Privacy Policy.