Refund, Credit, and Return Policy

We plan staffing, scheduling, and facility use based on confirmed registrations. Please review our policy carefully before registering your athlete.

Classes, Camps & Clinics

Before Program Start: Refund available, minus a $50 cancellation fee.

After Program Start: Eligible for a credit (no refund) toward future programs, minus a $50 administrative fee.

Note: Because our staffing is determined by registration numbers, make-up sessions and refunds are not offered for individual missed classes once a program has begun.

Mini League, Minor League & Adult Train & Play

Before Program Start: Refund available, minus a $50 cancellation fee.

After Program Start: No refunds or credits will be issued once the program has begun.

Prorating Policy

Volleybox Sports Centre does not offer prorated pricing for partial participation.

  • Programs remain at full price until the halfway point of the season.

  • After the halfway point, a 50% rate will apply for remaining sessions.

Note: Our programs are staffed and organized based on initial registration numbers. Due to the volume of participants, prorating on an individual basis is not feasible.

Program Closures (Public Health or Safety Emergencies)

If a program is suspended due to a public health directive or emergency (e.g., pandemic), participants will receive a pro-rated credit for remaining sessions. Credits can be applied to future Volleybox programs once activities are permitted to resume.

Cancellations Due to External Factors

If a session is canceled because of circumstances beyond our control (e.g., inclement weather, power outage, facility issues):

  • Volleybox will make every effort to reschedule the missed session.

  • If rescheduling is not possible, a pro-rated credit will be issued.