Refund, Credit, and Return Policy

Classes & Camps

  • Withdrawal Before Program Start: If an athlete chooses to withdraw before the program has started, they will receive a refund minus a $50 cancellation fee.

  • Withdrawal After Program Start: If an athlete chooses to withdraw after the program has started, they will receive a credit for future programs, minus a $50 administrative fee.

Mini League & Minor League Athlete Withdrawal

  • Withdrawal Before Program Start: If a player chooses to withdraw before the program has started, they will receive a refund minus a $50 cancellation fee.

  • Withdrawal After Program Start: Once the program has started, there will be no refunds or credits for withdrawal.

  • Program Closure Due to Public Health Emergencies

  • In the event that a program must be shut down due to a public health emergency, such as a pandemic or similar situation, participants will receive a credit for the remaining sessions. This credit can be used for future programs that are permitted under health authority guidelines or at a later time when activities are allowed to resume.

Cancellation Due to External Factors

  • In the event of external factors causing sessions to be canceled (e.g., inclement weather, power outage, facility malfunction), Volleybox Sports Centre will make every effort to reschedule the missed session. If the session cannot be rescheduled, a pro-rated credit will be issued for the missed session.