Refund & Cancellation
Policy
Please review our refund and cancellation policies before registering. These policies are applied consistently to all participants.
Refunds by program type
- Before program start, all programs
- Full refund available, minus a $50 cancellation fee. Alternatively, a full credit (no fee) can be applied to a future program.
- After program start, Classes, Camps & Clinics
- Refunds are not available once the program has begun. A pro-rated credit (no fee) for remaining sessions can be applied to a future program.
- After program start, Mini League & Minor League
- No refunds or credits will be issued. Once teams are formed, roster spots cannot be reassigned, and withdrawals directly impact the experience of remaining players.
Membership make-ups: Members book another same-level class within 30 days from the account page. A block has fixed dates and no make-ups.
Mini League & Minor League
Fall 2026 Minor League
- Deadline
- Registration changes, refunds, and credits close Tuesday, September 8, 2026 at 11:59 PM.
- Which rule governs
- For Fall 2026 Minor League, the Tuesday, September 8 deadline governs and replaces the before and after program start rules above.
- After the deadline
- After that date, every spot is final. There are no refunds and no credits. This includes requests about team or group placement.
- Grade 9 to 12 placement
- Grade 9 to 12 teams play in levelled groups. Coaches set those groups from evaluation history. An optional tryout on September 9 does not change these refund terms.
- Boys deposit
- The boys Minor League deposit is fully refundable, with no fee, until Tuesday, September 8 at 11:59 PM. If the division does not run, your deposit is refunded in full automatically, with no fee.
Jersey deposit
Minor League carries a $75 refundable jersey deposit, collected in the first week of the season and refunded when the jersey comes back. It is separate from the program fee and from the rules above.
If Volleybox cancels a program or a division does not run, you receive a full refund with no fee, always.
Summer Bundle
All sales final
Summer Bundles are non-refundable and non-transferable once purchased. Unused or leftover hours at the end of the season cannot be returned, exchanged, or carried over to a later year.
Bought by mistake
If a bundle was purchased by accident, email us at hello@volleybox.ca within 24 hours of purchase for a full refund. After 24 hours the sale is final.
Who can use a bundle
Bundle hours can be shared between siblings in the same family account. They cannot be used for cousins, friends, or another family’s children.
Eligibility still applies
A bundle covers the cost of a camp, not the eligibility to attend it. Athletes can only sign up for camps that match their level and grade. Owning a bundle does not unlock programs an athlete would not otherwise qualify for.
Camp swaps
Specific camps allocated to a bundle can be swapped from the family dashboard until 72 hours before that camp starts. Inside the 72-hour window the camp is locked and cannot be changed.
Memberships
Memberships are governed solely by this section. The cancellation fees stated elsewhere in this policy do not apply to them.
Billing
- At checkout
- Your first payment is taken today
- Joining before September 13
- Always a full September month, and billing continues October 1
- Joining once the season is running
- Only the days left in the month, then the 1st of each month after
Cancelling
Cancel anytime from your account page. Cancel on or before the 25th and you are not billed on the 1st. The month you have paid for runs to its end. There is no cancellation fee.
Membership payments
Membership payments are not refunded. Cancelling stops future billing. It does not refund the current month. Cancel before the season starts and your first payment is refunded in full.
Injury pause
Free with a doctor’s note, up to 3 months. Your spot and your monthly price are kept.
Any other pause
$19 a month, up to 4 months in a membership year. Your spot and your monthly price are kept.
If Volleybox cancels a program, you receive a full refund with no fee, always.
Medical & Personal Circumstances
These policies apply regardless of the reason for withdrawal, including injury, illness, or family circumstances. We understand that unexpected situations arise, but because our programs are staffed and structured based on confirmed registrations, we are unable to make exceptions on a case-by-case basis.
Credits
All credits are valid for 12 months from the date of issue and can be applied toward any future Volleybox program.
Program Closures
Public Health or Safety Emergencies
If a program is suspended due to a public health directive or emergency (e.g., pandemic), participants will receive a pro-rated credit for remaining sessions. Credits can be applied to future Volleybox programs once activities are permitted to resume.
Cancellations Due to External Factors
If a session is canceled because of circumstances beyond our control (e.g., inclement weather, power outage, facility issues):
- Volleybox will make every effort to reschedule the missed session.
- If rescheduling is not possible, a pro-rated credit will be issued.
By completing registration, you acknowledge and agree to all of the above policies, which are applied consistently without exception.
Additional terms
- Services rendered: Registration secures a roster spot, staffing, and program access for the full published session schedule; services are deemed rendered in accordance with that schedule regardless of attendance, and non-attendance at any or all sessions does not constitute cancellation and does not entitle the registrant to a refund or credit beyond the policies stated above.
- Cancellation channel: Cancellation requests are valid when made from your account page or submitted in writing to hello@volleybox.ca, and are effective on the date received.
- Records: Attendance at all sessions is electronically recorded, including individual check-in timestamps, and these records, together with registration data, payment records, and written communications, constitute the authoritative record of services provided.
- Authorization: By completing checkout you expressly authorize the charge to your payment method for the amount displayed and acknowledge these terms; charges appear on statements under the Volleybox name.
- Chargebacks: Payment disputes or chargebacks initiated for charges consistent with this policy will be contested in full with the evidence described above.
- Credits: Account credits are issued to the purchasing family, are not transferable to any other family or individual, and expire twelve (12) months from issuance unless otherwise stated in writing.
- Program changes: In the event a program is modified, rescheduled, or relocated, the remedies described in this policy are the sole remedies available.
- Governing law: These terms are governed by the laws of British Columbia, Canada.
- Severability: If any provision of these terms is found unenforceable, the remaining provisions continue in full force.